GTC of Bergbahnen Hochoetz

Link to the General terms and conditions of the Ötztal Tourism

1.1 If these "GTC Hochoetz" have been validly incorporated, they shall govern (in addition to any individual agreement concluded) the legal relationships between Schiregion Hochoetz Erschließungs-GmbH (hereinafter referred to as "Bergbahnen Hochoetz", see clause 2.2) and the purchasers (hereinafter referred to as "visitors") of a lift ticket, a voucher or any other service of Bergbahnen Hochoetz, irrespective of the respective "booking channel" (contract concluded online, at the ski pass ticket offices, at external sales points, etc.).

2.1
Lift tickets/vouchers may be purchased either at the ticket counters/ski pass offices of Bergbahnen Hochoetz or online.
2.2
Bergbahnen Hochoetz operates the Hochoetz ski/mountain sports area. The contract for the purchase of lift tickets and vouchers as well as for the use of lift facilities, ski slopes and other infrastructure is concluded between the visitor and Bergbahnen Hochoetz.
2.3

If the purchased lift pass is used to access services in the other ski and mountain sports areas listed in the table below (e.g. with the “Ötztal Superskipass”), this is always and directly based on a separate (split) contractual relationship between the visitor and the respective ski area operator. Bergbahnen Hochoetz, as the seller of the ticket, acts in this respect on behalf of the other ski/mountain sports area operators solely as their agent; a direct contractual relationship with Bergbahnen Hochoetz arises solely in respect of its own services and facilities. Consequently, only the respective ski/mountain sports area operator within whose area of responsibility the incident occurs is liable for the provision of the individual services and for any compensation in the event of incidents. The ski/mountain sports area operators and their respective areas of responsibility are set out in the table below (further information on the contracting parties and their respective areas of responsibility is available on request):

2.4
When purchasing a network card (e.g. the Tirol Regio Card, Snow Card Tirol or the SKI plus CITY Pass Stubai Innsbruck), the respective separate terms and conditions for these network cards apply (provided that these have been validly incorporated into the contract).
2.5
Hochoetz Mountain Railways is entitled to engage agents.
2.6
Hochoetz Mountain Railways reserves the right – depending on capacity – to suspend the sale of lift tickets on certain days.

3.1
The current prices for the various services can be found in the Hochoetz Mountain Railways price list. For tickets covering more than one season, a mixed price is calculated.
3.2
All prices quoted are in euros and include VAT. Payment must always be made in advance. Payment methods accepted at the ski pass office: cash in euros, debit card (Maestro), credit card (VISA, Mastercard, American Express).
3.3
A deposit of €2.00 is charged per lift ticket for KeyCards. The deposit will be refunded upon return of the undamaged KeyCard. KeyCards can be returned at any ski pass office.
3.4
The concessions listed in the price list (for children, senior citizens and disabled persons) are granted without exception only upon presentation of photo ID. For season tickets and annual passes, the following applies (unless otherwise explicitly stated in the price list): Please understand that our ticket office staff are not permitted to make any exceptions. A disability discount is granted for a documented degree of disability of 60% or more. If any of the discounts offered are claimed, entitlement must be proven by means of the relevant official documents. Any discounts claimed unlawfully will result in the lift ticket being withdrawn. We also reserve the right to report the matter to the police.
3.5
Discounts and prize draws do not apply to season tickets or online tickets.

4.1
Lift tickets are personal and non-transferable. Only when a ‘Young Family Ticket’ is purchased may it be transferred between parents; however, both parents may not use it at the same time.
4.2
Any misuse of lift tickets or fare evasion will be prosecuted and reported to the relevant authorities. Any misuse (e.g. unauthorised transfer, use of another person’s ticket, using the transport service without a ticket, failure to comply with the instructions necessary for the safe operation of the cable car facilities, use of a reduced-price ticket without meeting the eligibility criteria) will result in the immediate withdrawal of the lift ticket. Note: Do not purchase lift tickets through third parties – these may be blocked!
4.3
It is not possible to extend or postpone the validity period of lift tickets after the fact.
4.4
Without limiting any other statutory or contractual claims for a refund or compensation to which the visitor may be entitled, Bergbahnen Hochoetz will, in the event of a sporting accident within the Bergbahnen Hochoetz ski area, voluntarily refund the amount paid: A ski pass will only be refunded upon presentation of a medical certificate from a doctor or a hospital in Tyrol. Refunds for ski passes are only available to the injured person (not to accompanying persons). A refund will be given for the unused days from the day following the accident, minus the cost of the days used as per the price list. Multi-day and 1-day passes are not refundable.
4.5
Valid, non-personalised lift tickets, booking codes and vouchers entitle the holder to use the service specified on them. Bergbahnen Hochoetz is unable to verify the legitimacy of ownership. Therefore, no replacement will be provided in the event of the loss of non-personalised (non-name-specific) lift tickets, booking codes or vouchers.
4.6
If lift tickets (such as season tickets) cannot be presented (e.g. because they have been left at home), a corresponding day ticket must be purchased. No refund will be given in such cases.

5.1
Only adults are permitted to purchase online tickets and online vouchers.
5.2
Online tickets and vouchers are purchased through SJack GmbH (FN 373175m, “Starjack”). However, Bergbahnen Hochoetz is the contracting party to the contract arranged via Starjack.
5.3
Online tickets and vouchers can only be purchased once all the mandatory fields in the booking window have been completed correctly. The visitor is solely responsible for ensuring that the details are entered correctly.
5.4
The order process for the purchase of online tickets or online vouchers is completed by clicking the “Place Order” button. In doing so, the visitor makes a binding offer to purchase an online ticket or an online voucher. The contract is then concluded upon separate acceptance by Bergbahnen Hochoetz (whereby the declaration may also be made by Starjack on behalf of Bergbahnen Hochoetz).
5.5
Booked online lift tickets or online vouchers can be provided in various ways. Please refer to the Bergbahnen Hochoetz webshop, Starjack’s Terms and Conditions (https://starjack.com/gtc) or Starjack’s FAQs for further details. Visitors can choose from the delivery options listed here, although not all delivery options are available or selectable for all online lift tickets or online vouchers:
5.5.1
Smartphone ticket: To use a smartphone ticket, you need the “key2ski” app (Apple Store, Google Play Store). To use the smartphone ticket, you must click on the link provided during the booking process or scan the QR code provided. Furthermore, the “Activate” button must be clicked in the “key2ski” app, and Bluetooth and GPS must be enabled. The “key2ski” app must remain open in the background for the smartphone ticket to work. If the app is closed, the smartphone ticket will also be temporarily deactivated. Only one ticket can be activated per smartphone. Visitors are responsible for ensuring that their smartphone has sufficient battery power. Should the visitor’s smartphone battery be or become empty, a KeyCard can be obtained at the Bergbahnen Hochoetz ticket counters/ski pass offices upon presentation of the purchase receipt with QR code or booking confirmation (deposit fee in accordance with point 3.3).
5.5.2
Loading a lift ticket onto an existing KeyCard: Using Starjack, the lift ticket booked online is loaded onto an existing (and activated) KeyCard (this activates the KeyCard for use of the service).
5.5.3
Delivery by post via Starjack. Please note that the postal delivery times are not the responsibility of Bergbahnen Hochoetz.
5.5.4
Receiving a booking code: If you select the “Receive booking code” option, you can collect your lift tickets on site at any Bergbahnen Hochoetz ticket office by presenting the booking code. Bergbahnen Hochoetz accepts no liability whatsoever for the loss of or failure to safeguard the booking code, or for any unauthorised access by third parties resulting therefrom. Invalid or cancelled booking codes do not entitle the holder to collect lift tickets. If the payment is reversed before the lift ticket is collected, the booking code will automatically become invalid.
5.6
When purchasing an online lift ticket, you must select a specific validity period, which cannot be changed at a later date. Online lift tickets cannot be cancelled (unless the ‘money-back guarantee’ as set out in clause 5.7 is added at the time of purchase).
5.7
For an additional charge of €3.00 per lift ticket and per day of the validity period, online tickets that can be cancelled in some cases during the booking process can be purchased (known as the ‘money-back guarantee’). In such cases, the visitor may withdraw from the contract no later than three days before the start of the validity period and return the tickets for a refund (minus the surcharge for the “money-back guarantee”). To do so, written notice of withdrawal must be sent by email to info@bergbahnen-oetz.com
5.8
Payment for online tickets and online vouchers must be made exclusively using the payment methods specified during the ordering process. The prices quoted for online tickets and online vouchers are in euros and include VAT. The prices quoted for online gift vouchers do not include VAT.
5.9
Online vouchers may also be redeemed by persons who have come into possession of them unlawfully. Upon presentation of a valid voucher, Bergbahnen Hochoetz is under no obligation to carry out any further checks on eligibility (in particular identity checks). Depending on the product selected, the voucher can be ‘redeemed’ at the Bergbahnen Hochoetz ski pass offices or (where specifically stated) at the Bergbahnen Hochoetz mountain restaurants. Vouchers cannot be exchanged for cash. If the full value of the voucher has not been used, the remaining amount is retained as a credit – no cash refund will be given. Vouchers are subject to the statutory limitation periods. Lift ticket vouchers are only valid during the specified/selected period. Vouchers issued free of charge are also only valid during the specified periods.
5.10
Bergbahnen Hochoetz uses various partners to handle the technical and financial aspects of online bookings, including, for example, SkiData AG, Starjack (SJack GmbH), Micado and Digital Solutions GmbH. Unless otherwise stated during the booking process, these companies do not enter into any direct contractual relationship with the visitor. During the booking process, you may also be redirected to the websites of these companies, for whose content the respective company is solely responsible.

6.1
In the case of distance contracts or contracts concluded away from business premises, you have the right under the Distance and Off-Premises Contracts Act (FAGG) to withdraw from this contract without giving any reason. The withdrawal period is fourteen days from the date on which the contract was concluded.
6.2
To exercise your right of withdrawal, you must inform us (Schiregion Hochoetz Erschließungs-GmbH, FN 175873m, Angerweg 13, 6433 Oetz) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).
6.3
To meet the withdrawal deadline, it is sufficient for you to send notification of your decision to exercise your right of withdrawal before the withdrawal period expires.
6.4
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. If you have requested that the services commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of your right of withdrawal in respect of this contract, compared to the total scope of the services provided for in the contract.
6.5
However, you do not have a right of withdrawal under the FAGG if you enter into a distance contract or a contract concluded away from business premises for services relating to leisure activities, where a specific date or period is contractually stipulated for the performance of the contract by Bergbahnen Hochoetz. The lift tickets and vouchers offered by Bergbahnen Hochoetz, which are each valid only for a specific period, as well as event tickets, constitute such services where the right of withdrawal is excluded in accordance with Section 18(1)(10) of the FAGG.
6.6
Furthermore, in the case of contracts for services, you do not have a right of withdrawal under the FAGG if Bergbahnen Hochoetz – on the basis of an express request by the visitor pursuant to Section 10 of the FAGG and a confirmation by the visitor that they are aware of the loss of the right of withdrawal upon full performance of the contract – had commenced the provision of the service before the expiry of the withdrawal period pursuant to Section 11 of the FAGG, and the service was subsequently provided in full.

7.1
If you wish to withdraw from the contract, please complete this form and return it to:

To Schiregion Hochoetz Erschließungs-GmbH FN 175873m Angerweg 13 6433 Oetz
I/we hereby withdraw from the contract concluded by me/us for the provision of the following service(s)

Name of the consumer(s):
Address of the consumer(s):
IBAN and BIC of the consumer(s) for the refund:
Date:
Signature of the consumer(s):
(only for paper notifications)

8.1
You may only use the services of Bergbahnen Hochoetz if you hold a valid ticket.
8.2
Before using the services of Bergbahnen Hochoetz, visitors must familiarise themselves with these “Bergbahnen Hochoetz Terms and Conditions”, the relevant conditions of carriage, the notices displayed at the lift entrances and in the valley stations, and the FIS rules. In the event of a gross breach of these regulations or failure to comply with instructions from Hochoetz Mountain Railways staff, the visitor may be refused service and/or have their lift ticket withdrawn, without a refund of the fare paid.
8.3
Visitors are required to present their lift pass when using the services of Bergbahnen Hochoetz (throughout the entire period of validity).
8.4
Sports activities are only permitted on marked slopes, toboggan runs and ski trails; designated protected areas must not be entered on foot or by vehicle.
8.5
Hochoetz Mountain Railways would like to point out that, due to weather conditions – particularly in the early or late season – it may not always be possible for all lifts or slopes to be open. Such closures are primarily for the safety of visitors (e.g. avalanche risk, storms, etc.). In the event of such a restriction on the services provided by Hochoetz Mountain Railways, there is no entitlement to a (pro-rata) refund, extension or postponement of the ticket’s validity period.
8.6
Hochoetz Mountain Railways would like to point out that, due to official measures relating to COVID-19 or other epidemic or pandemic events, there may be restrictions on the use of the services provided (e.g. the ‘3G rule’, registration requirements, capacity limits, etc.).
8.7
It is essential to observe the operating hours. Once the lifts have closed, use of the Hochoetz Mountain Railways’ infrastructure is no longer permitted; once the slopes have closed, the Hochoetz Mountain Railways’ slopes are closed off and it is forbidden to enter or ski on them; this is particularly important as grooming work (e.g. using winches) is then carried out, posing a risk to life.
8.8
Area of validity: Unless otherwise specified in the terms and conditions of the relevant lift ticket as set out in the individual agreement or in the information below, lift tickets are valid in the Hochoetz mountain railway ski and hiking area.
8.8.1
During the winter season, lift tickets are valid in the Hochoetz ski area and the Kühtai ski area.
8.8.2
The “Hochoetz Annual Pass” is valid not only in the Hochoetz Bergbahnen ski and hiking area but also in the Kühtai Bergbahnen ski and hiking area.
8.8.3
The “Ötztal Season Pass” is valid in the ski areas of the other Ötztal ski resorts listed above (under point 2.3), namely the Hochoetz, Sölden Mountain Railways, Umhausen/Niederthai Mountain Railways, Obergurgl/Hochgurgl Mountain Railways and Vent Mountain Railways – but not in the Kühtai Mountain Railways area.
8.9
Bicycles may only be taken on the lifts and cable cars operated by Bergbahnen Hochoetz upon payment of a surcharge as specified in the price list.
8.10
When booking a pedestrian ticket or a winter hiking ticket, you are not permitted to carry winter sports equipment (skis, snowboards, sledge, bobsleigh, etc.).

9.1
Hochoetz Mountain Railways also organises a number of events (e.g. concerts, sporting or cultural events). Admission to these events is sometimes free for holders of a lift pass (etc.), whilst in other cases separate tickets are sold.
9.2
Visitors to the events must comply with any house rules, codes of conduct and instructions that may have been communicated. Failure to comply with these rules/instructions, fighting, drunkenness, drug use, possession or dealing, littering, disturbance of the peace or breach of public decency, or endangering or harassing other guests, staff or local residents, the visitor may be refused entry to the event site (without a refund of any ticket price) or be ejected from the premises.
9.3
The making of audio, video or film recordings for commercial purposes is not permitted.
9.4
Where no separate fee is payable to attend an event (e.g. because lift pass holders can attend free of charge), its cancellation, postponement or alteration shall not give rise to any claims for damages or under the warranty.

10.1
Bergbahnen Hochoetz shall not be liable for any damage suffered by a visitor as a result of the conduct of third parties, provided that such third parties are not acting on behalf of Bergbahnen Hochoetz or are not subject to its instructions.
10.2
The contract of carriage applies only to the use of the open facilities and routes/slopes/ski runs during the operating hours as published. Contractual claims against Bergbahnen Hochoetz therefore apply only for the duration of the operating hours and only to open routes/slopes/ski runs.
10.3
Use of the off-piste area is at your own risk and responsibility. No safety or marking measures (such as safety barriers, checks, closures, etc.) are in place in the off-piste area. Any measures taken in exceptional circumstances are voluntary and do not constitute any obligation on the part of Bergbahnen Hochoetz.

11.1
The use of the services provided by Bergbahnen Hochoetz involves various processing operations relating to visitors’ personal data. Please refer to the Bergbahnen Hochoetz privacy policy for further details.
11.2
Please note that, for access control purposes, a reference photograph of the visitor is taken the first time they pass through a turnstile fitted with a camera. This reference photograph is compared (manually, not automatically) by lift staff with the photographs taken each time the visitor subsequently passes through a turnstile.

Schiregion Hochoetz Erschließungs-GmbH FN 175873m Angerweg 13 6433 Oetz
info@bergbahnen-oetz.com
https://www.oetztal.com/de/regionen-orte/region-oetz
+43 (0) 5252 63 85
UID-Nr.: ATU75242426