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For a healthy together

Covid-19 information & safety measures

We do everything to ensure a safe stay. But we also depend on your support. Which guidelines apply to you as a guest, which safety measures we have taken for a worriless vacation and frequently asked questions – all this we will answer here.

Covid-19 update | Key facts at a glance

Planned opening of gastronomy businesses: from May 2021

Planned opening of accommodations: from May 2021

Planned opening of leisure activities such as thermal spa AQUA DOME: from May 2021

Find more detailed information on the current entry regulations to Austria HERE

This page is constantly being updated and completed.
Subject to change | Last update: 13.04.2021

Take a deep breath. Get started. Healthy together.

The safety and health of our guests, employees and residents is a top priority. In addition to the currently applicable regulations decreed by the Austrian federal government, the main decision makers in Ötztal have also developed additional measures for your safety in a special task force set up by Ötztal Tourismus. Due to legal requirements, there may be changes and adjustments to the measures at any time and without prior notice.

High five, high fun.

What should you watch out for on a ski day in Ötztal? The following video explains the five most important points.
Spoiler: Don't forget about point 5.

Guidelines for you as a guest in Ötztal

Simple measures, great effects: we all know them by now, the hygienic coronavirus safety measures that everyone can and should pay attention to personally. Please always stick to it and thus protect yourself and others. #healthytogether

Keep a distance of two meters

Cashless payment if possible

No shaking hands but perfect appreciation

Wash hands several times a day

Wear mouth and nose cover in signposted areas

Sneeze/cough into your elbow

From holiday planning to departure:

Information & safety measures

1. Holiday planning

Planning is half the battle. This is even more true in these special times. Before you start organizing your winter vacation, you should first find out more about the current coronavirus situation in Austria and Tirol:

  • HERE you can get continuously updated information on the situation in Austria
  • HERE you can get the latest information on the situation in the Province of Tirol

The “Stop Corona” app of the Austrian Red Cross is your reliable companion on holiday in Austria and will help you if needed. More information about the app is available HERE

We would like to help you plan your holidays and give you the greatest possible flexibility:

2. Getting here

You can find the currently valid entry regulations for Austria as well as the most important questions and answers HERE

Further advice on traveling to Tirol, information on Innsbruck Airport and what to consider when traveling by train, bus or shuttle transfer to the accommodation can be found HERE

3. On site


In order to protect yourself, other guests and the hosts in the valley in the best possible way, please observe the following:

  • Only start your journey if you feel healthy.
  • A minimum distance of 2 meters from all people who do not live in the same household or do not belong to your travel group. The minimum distance does not apply if the risk of infection can be minimized through suitable protective measures in separated areas (plexiglass panels, etc.). The minimum distance of 2 meters also applies to gyms, fitness and wellness areas. Please note the information provided in the respective areas.
  • Bring your own nose and mouth cover for yourself and your family and wear it in all public areas of your accommodation.
  • We recommend wearing a nose and mouth cover wherever there are crowded areas and the minimum distance from other people/strangers cannot always be maintained. Please follow the instructions and the floor markings.

HERE you will find more details about the safety measures taken in accommodations

Within Ötztal you can purchase your personal nose and mouth cover or BANDANA in Ötztal/Sölden/Gurgl design at all Information Offices.
Bandanas in the Hochoetz design are available at all Hochoetz cash desks.

Ski Area

We have developed a detailed prevention concept so that our guests can explore the huge ski area with the greatest possible safety.

All guests must carry a nose and mouth cover with them and always use it if the minimum distance of 2 meters from other people/strangers cannot be maintained.
Basically, a nose and mouth cover (multifunctional cloth, protective mask,...) is mandatory in all indoor rooms and areas.

Every guest must wear a nose and mouth cover in the following areas:

  • at all skipass desks of the mountain lifts
  • in the access/waiting area of the mountain lifts
  • in the entire station, boarding & exit area as well as during the lift rides (mountain gondola/chairlifts, lifts, T-bar lifts)
  • when using moving carpets (in the practice area)
  • in all mountain restaurant and gastronomy areas (nose and mouth cover is not required at the tables)
  • when using the sanitary facilities
  • in the skibus & at the skibus stops

As in all public transport facilities, it is mandatory to wear a nose and mouth cover in mountain gondola cabins and when using chairlifts or T-bar lifts.

A capacity restriction of 50% applies to mountain gondolas, with the exception of families who live in the same household.
It is recommended to open the windows of the gondola cabins so that they are well ventilated during the lift ride.

These safety measures apply to the skiing areas Vent, Gries & Niederthai.

Restaurants, mountain gastronomy & ski huts

  • In all restaurants the legally decreed distance between tables is observed or appropriate separating devices (e.g. glass panels) have been installed.
  • A maximum of 6 people and their children (maximum 6) are allowed to sit at a table in closed rooms. Outside, a maximum of 12 people and their children (maximum 6) can sit on a table.
  • When entering the restaurant and going to the table or when leaving the table, a minimum distance of 2 meters from all other people who do not live in the same household or belong to the visitor group must be observed. The nose and mouth cover must be used when entering the dining room until you reach your table, and also on your way to the toilet and back to the table. No nose and mouth cover is required when sitting at the table.
  • Guests in self-service restaurants can help themselves at the buffet. In the buffet area all guest must wear a nose and mouth cover. It is strictly forbidden to eat or drink in the buffet area.
  • Many restaurants also offer their menu/drinks menu digitally.
  • Both indoors and outdoors may only be consumed while sitting.

Since 19 October 2020, there has been a mandatory registration for all gastronomic businesses in Tirol. When entering the restaurant, café, ski hut, après-ski location or nightclub, nose and mouth cover must be used and guests are asked to provide their personal data. First name, last name, number of people and a contact option (telephone number) are requested. Data is collected using a QR code or printed data sheet that must be filled out. Data will be made available to the health authorities in the event of a suspected Covid-19 case. With the help of the so-called contact tracing all people who have come in contact with the suspected case can be identified quickly. The health authority is supported in the way that other infected people can be isolated swiftly.

Further details about the safety measures in the gastronomy you will find HERE

Ski rental, storage service & shops

Our sports shops and equipment rental companies have also drawn up measures and regulations for the winter. In addition to the general hygiene measures, the following safety precautions apply:

  • The rental equipment is regularly disinfected and a disinfection protocol is kept.
  • Plexiglas walls or other mechanical protective devices are installed at the fitting rooms and at the check-in. Thus the distance can be maintained at all times.
  • In the shops and depots are regular disinfection measures in the customer areas.
  • Online booking or reservation of rental material: Guests are recommended to make an online booking or online reservation (online check-in) for the rental material in advance, especially at peak times.

From 08 February 2021 onwards, providers of close contact services (e.g. hairdressers) are allowed to open. A negative corona test not older than 48 hours is mandatory for customers. An FFP2 face mask is required, a minimum distance of 2 meters from other people must be kept if possible. The general hygiene regulations, especially hand disinfection, must be observed.

Ski schools & ski courses

Together with the Austrian Ski Teaching Association, the professional Ötztal ski schools will adhere to the following measures for snow sports lessons:

  • Keep enough distance: An nose and mouth cover is compulsory wherever the minimum distance cannot be maintained
  • Wear nose and mouth cover: Nose and mouth cover is mandatory in all indoor areas; if necessary, a sneeze guard provides additional protection. Nose and mouth cover is compulsory for parents and ski instructors in the children's area.
  • Disinfection: Sufficient disinfection stations are available in all indoor rooms, all surfaces are thoroughly disinfected several times a day.
  • Online booking: In order to prevent crowds in ski school offices, we recommend booking the lessons online in advance or in case there are any questions, discussing them in advance by telephone. At the same time all data required for contact tracing can already be recorded.
  • Cancellations: The ski schools are offering flexible cancellation conditions this year. The ski courses can often be canceled free of charge up to 7 days prior to arrival.
  • Groupsize: maxium of 10 people

Thermal spa & leisure time facilities

In addition to active snow sports, whether on or off the groomed slopes, there are countless other leisure activities in Ötztal. Tobogganing, ice skating, snowshoe hiking, cross-country skiing - all of this takes place in the open air and can therefore be used individually without specific safety precautions.

Are you taking a break to experience our ultimate WINTER HIGHLIGHTS?

Be it the Top Mountain Motorcycles Museum, 007 ELEMENTS James Bond Adventure World, Nature Park House or WIDI's 5D Movie Shuttle, the general distance and hygiene guidelines apply everywhere. A nose and mouth cover must be used in all indoor rooms and areas.

Both Aqua Dome and Freizeit Arena also offer unrivaled relaxation. Please pay attention to the prescribed guidelines on hygiene and distance. Please wear a nose and mouth cover.

Skibus & public transport lines within the valley

Also in the 2020/2021 winter season, our scheduled bus lines and skibuses will take you comfortably to your destination in an environmental-friendly way.

  • Please be sure to observe the general hygiene and distance rules in the respective means of transport. All passengers must wear a FFP2 face mask. We also recommend using it at the bus stops if the minimum distance from other people/strangers cannot be maintained.
  • In addition to the passengers, all bus drivers in contact with guests are also instructed to wear a FFP2 face mask.
  • Surface disinfection and bus ventilation measures are carried out daily in the skibuses and public buses within Ötztal. The buses are permanently ventilated during breaks or waiting times.
  • We would also like to point out that especially at peak times between 8.30 am and 9.30 am and between 3.30 pm and 4.30 pm the buses and bus stops are very busy. Please show consideration to other passengers and avoid close contact to others when entering or leaving the buses.
  • Additional buses will run on a regular basis, but we ask all guests to plan their bus ride thoroughly. We expressly reserve the right to limit the number of people on the bus and skibus.
  • Important: If possible, tickets should be reserved ONLINE in advance - tickets.vvt.at

Between October and April all guests with a valid guest card can use the regular buses free of charge. Simply show the guest card to the bus driver when entering. All information details about current timetables and changes can be found on the following websites:


TIROL VVT - Tirol's public transport

ÖBB - Austrian Railways


Après-ski & nightlife

Après-ski will take place a little differently than usual in the 2020/21 winter season. Drinks and food may only be consumed while sitting, both indoors and outdoors. Standing closely together or dancing are therefore avoided. Musical entertainment is planned in the form of background music. Each guest is registered via QR code or registration sheet in order to be able to quickly start the contact tracing chain in the event of a suspected Covid-19 case. Nothing stands in the way of a jovial get-together with family and friends to review the skiing day, a bottle of fine wine or a refreshing beer still taste good.

4. Departure

Please inquire with your accommodation whether a contactless check-out is possible. If not, a nose and mouth cover must be used during check-out.

HERE you can find out which travel regulations for returning to your home country apply in the event of a travel warning for Tirol.

As soon as the accommodation facilities open, additional screening options for guests and locals will be offered again in the Ötztal. The exact testing dates will be soon announced. These screening stations offer both PCR tests and rapid antigen tests.

5. Health: What to do in case of illness?

If you develop COVID-19 symptoms (dry cough, fever, shortness of breath, loss of smell and/or taste etc.) during your stay, pleace call the nearest local doctor and make an appointment. Also inform the host about it. The host is happy to help you choose the nearest doctor and knows about weekend emergency services. Please isolate yourself as best as possible until the doctor's appointment.

After the appointment has been made, the doctor will carry out a rapid antigen test on his own account. The result of this quick test is available within 20 minutes.

The instructions and the further steps (possible further clarification through a PCR test, self-isolation, etc.) are then discussed directly with the doctor.
If the second PCR test also produces a positive result, the further steps are specified by the authorities (quarantine, etc.) and these must be followed.
In addition, inform the host about this and isolate yourself if necessary.

In an emergency, please always call the emergency number 144. Also inform the emergency hotline that the symptoms could be a suspected case connected to COVID-19. Under no circumstances you should visit a doctor's office personally in the event of a suspected case (only with an appointment).

HERE you will find more information about what happens if you get sick during your holiday.

Dr. Eiter

Ötztal Bahnhof
T +43 5266 88651

Dr. Erik Böck

Dr. Frick

Dr. Hallbrucker

Dr. Grünewald

Dr. Karagiannis

T +43 5255 50222

Dr. Hörtnagl

T +43 5253 64900

Dr. Illmer

T +43 5253 5217

Dr. Wolfgang Drapela

Dr. Köhle

T +43 5254 2040

Ambulatorium Obergurgl, Dr. Brunner-Schlegel

FAQs: Frequently asked questions

Open ski areas in Ötztal:

  • Ski Area Sölden 09. - 11.04.2021

The restaurants in the ski areas are closed until beginning of May 2021.

Hotels and accommodation facilities are closed for tourists until beginning of May 2021.

No, public transport in Tirol or in Ötztal operates according to the regular timetables. It is compulsory to wear a nose and mouth cover in all means of transport.

Further information can be found under the following links:


TIROL VVT - Tirol's public transport

ÖBB - Austrian Railways


If you develop COVID-19 symptoms (dry cough, fever, shortness of breath, loss of smell and/or taste etc.) during your stay, pleace call the nearest local doctor and make an appointment. Also inform the host about it. The host is happy to help you choose the nearest doctor and knows about weekend emergency services. Please isolate yourself as best as possible until the doctor's appointment.

You will find detailed information on this question HERE.

Here you can also find further helpful answers to frequently asked questions:

COVID-19 Dashboard, Tirol Werbung

Case Numbers, travel warnings and the traffic situation at a glance.

More details

“Stop Corona“ app

Your companion if you are on holidays in Austria: details about the app & download link

More details


Safe hospitality: the most important questions & answers concerning Covid-19

More details


The most important questions and answers about skiing and winter holidays in times of Corona

More details

Despite the greatest possible accuracy, we cannot guarantee completeness and correctness of data. The communication channels provided by Ötztal Tourismus in no way replace official information channels or legal regulations. Since the situation concerning travel warnings can change very quickly, please inform yourself about the currently applicable regulations at the Ministry of Foreign Affairs in your home country.


If you have any questions, please contact us by phone T +43 57 200-0 from Monday to Friday, 8:00 am - 6:00 pm, Saturday, 9:00 am - 5:00 pm; by e-mail at info@oetztal.com or on our social network pages. (Facebook | Instagram)

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