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For a healthy together

Covid-19 information & safety measures

We do everything to ensure a safe stay. But we also depend on your support. Which guidelines apply to you as a guest, which safety measures we have taken for a worriless vacation and frequently asked questions – all this we will answer here.

Covid-19 update | Key facts at a glance

Planned opening of gastronomy businesses: from beginning of May 2021

Planned opening of accommodations: from beginning of May 2021

Planned opening of leisure activities such as thermal spa AQUA DOME: from beginning of May 2021

Find more detailed information on the current entry regulations to Austria HERE
 

This page is constantly being updated and completed.
Subject to change | Last update: 26.03.2021

Take a deep breath. Get started. Healthy together.

The safety and health of our guests, employees and residents is a top priority. In addition to the currently applicable regulations decreed by the Austrian federal government, the main decision makers in Ötztal have also developed additional measures for your safety in a special task force set up by Ötztal Tourismus. Due to legal requirements, there may be changes and adjustments to the measures at any time and without prior notice.

Guidelines for you as a guest in Ötztal

Simple measures, great effects: we all know them by now, the hygienic coronavirus safety measures that everyone can and should pay attention to personally. Please always stick to it and thus protect yourself and others. #healthytogether

Keep a distance of two meters

Cashless payment if possible

No shaking hands but perfect appreciation

Wash hands several times a day

Wear mouth and nose cover in signposted areas

Sneeze/cough into your elbow

From holiday planning to departure:

Information & safety measures

1. Holiday planning

Planning is half the battle. This is even more true in these special times. Before you start organizing your summer vacation, you should first find out more about the current coronavirus situation in Austria and Tirol:

  • HERE you can get continuously updated information on the situation in Austria
  • HERE you can get the latest information on the situation in the Province of Tirol

The “Stop Corona” app of the Austrian Red Cross is your reliable companion on holiday in Austria and will help you if needed. More information about the app is available HERE

We would like to help you plan your holidays and give you the greatest possible flexibility:

Hiking in Hochoetz, View

2. Getting here

You can find the currently valid entry regulations for Austria as well as the most important questions and answers HERE

Further advice on traveling to Tirol, information on Innsbruck Airport and what to consider when traveling by train, bus or shuttle transfer to the accommodation can be found HERE

3. On site

Accommodations

In order to protect yourself, other guests and the hosts in the valley in the best possible way, please observe the following:

  • Only start your journey if you feel healthy.
  • A minimum distance of 2 meters from all people who do not live in the same household or do not belong to your travel group. The minimum distance does not apply if the risk of infection can be minimized through suitable protective measures in separated areas (plexiglass panels, etc.). The minimum distance of 2 meters also applies to gyms, fitness and wellness areas. Please note the information provided in the respective areas.
  • Bring your own nose and mouth cover for yourself and your family and wear it in all public areas of your accommodation.
  • We recommend wearing a nose and mouth cover wherever there are crowded areas and the minimum distance from other people/strangers cannot always be maintained. Please follow the instructions and the floor markings.

HERE you will find more details about the safety measures taken in accommodations

Within Ötztal you can purchase your personal nose and mouth cover or BANDANA in Ötztal/Sölden/Gurgl design at all Information Offices.
Bandanas in the Hochoetz design are available at all Hochoetz cash desks.

Mountain lifts & uphill facilities

The mountain lift companies in Ötztal have developed preventive concepts so that guests can enjoy safe excursion & hiking days.

Wearing an FFP2 mask is compulsory in all closed access areas and also in closed means of transport such as mountain gondolas.

Mountain gondolas are a form of public transport, but a 50% capacity restriction applies to all closed lifts (except for people living in the same household).

Please note:

  • Maintain a safety distance of 2 meters when standing in line
  • Observe floor markings
  • General hygiene rules
  • Show personal responsibility

It is recommended that the mountain gondola cabins are well ventilated by opening the windows during the lift ride.

Giggijoch Mountain Gondola in Summer, Sölden

Gastronomy, huts & alpine pastures

  • In all restaurants the legally decreed distance between tables is observed or appropriate separating devices (e.g. glass panels) have been installed.
  • A maximum of 6 people and their children (maximum 6) are allowed to sit at a table in closed rooms. Outside, a maximum of 12 people and their children (maximum 6) can sit on a table.
  • When entering the restaurant and going to the table or when leaving the table, a minimum distance of 2 meters from all other people who do not live in the same household or belong to the visitor group must be observed. The nose and mouth cover must be used when entering the dining room until you reach your table, and also on your way to the toilet and back to the table. No nose and mouth cover is required when sitting at the table.
  • Guests in self-service restaurants can help themselves at the buffet. In the buffet area all guest must wear a nose and mouth cover. It is strictly forbidden to eat or drink in the buffet area.
  • Many restaurants also offer their menu/drinks menu digitally.
  • Both indoors and outdoors may only be consumed while sitting.
Brunnenbergalm in Sölden

Since 19 October 2020, there has been a mandatory registration for all gastronomic businesses in Tirol. When entering the restaurant, café, ski hut, après-ski location or nightclub, nose and mouth cover must be used and guests are asked to provide their personal data. First name, last name, number of people and a contact option (telephone number) are requested. Data is collected using a QR code or printed data sheet that must be filled out. Data will be made available to the health authorities in the event of a suspected Covid-19 case. With the help of the so-called contact tracing all people who have come in contact with the suspected case can be identified quickly. The health authority is supported in the way that other infected people can be isolated swiftly.

Further details about the safety measures in the gastronomy you will find HERE

Shops & Rental

Our sports shops and equipment rental companies have also drawn up measures and regulations for the summer. In addition to the general hygiene measures, the following safety precautions apply:

  • The rental equipment is regularly disinfected and a disinfection protocol is kept.
  • Plexiglas walls or other mechanical protective devices are installed at the fitting rooms and at the check-in. Thus the distance can be maintained at all times.
  • In the shops and rental possibilities are regular disinfection measures in the customer areas.
  • Online booking or reservation of rental material: Guests are recommended to make an online booking or online reservation (online check-in) for the rental material in advance, especially at peak times.

From 08 February 2021 onwards, providers of close contact services (e.g. hairdressers) are allowed to open. A negative corona test not older than 48 hours is mandatory for customers. An FFP2 face mask is required, a minimum distance of 2 meters from other people must be kept if possible. The general hygiene regulations, especially hand disinfection, must be observed.

Courses & Guiding

At the moment there is still no specific information about rules or safety measures that apply to courses and guiding with regard to Covid-19 in summer 2021. Please inform yourself about any possible safety measures or restrictions on courses, guiding, guided hikes, etc. by contacting directly the respective service partner.

High Alpine Tour with a Guide in Gurgl

Thermal spa, swimming baths & leisure time facilities

At this point in time, there is still no detailed information about safety rules or restrictions that apply to leisure time facilities such as thermal baths or swimming pools with regard to Covid-19 in summer 2021. Please inform yourself about any possible safety measures and restrictions by contacting directly the respective service partner.

Public transport lines

Also in the 2021 summer season, our scheduled bus lines will take you comfortably to your destination in an environmental-friendly way.

  • Please be sure to observe the general hygiene and distance rules in the respective means of transport. All passengers must wear a FFP2 face mask. We also recommend using it at the bus stops if the minimum distance from other people/strangers cannot be maintained.
  • In addition to the passengers, all bus drivers in contact with guests are also instructed to wear a FFP2 face mask.
  • Surface disinfection and bus ventilation measures are carried out daily in the public buses within Ötztal. The buses are permanently ventilated during breaks or waiting times.
  • Important: If possible, tickets should be reserved ONLINE in advance - tickets.vvt.at

Nightlife

Nightlife will take place in a different way than usual in summer 2021. Drinks and food may only be consumed while sitting, both indoors and outdoors. Therefore, standing or dancing close together will be avoided. Musical entertainment is planned only in the form of background music. Every guest is registered via QR code or registration sheet in order to be able to quickly start the follow-up chain in the event of a suspected Covid-19 case. Nothing stands in the way of a jovial get-together to review the active day with family and friends over a bottle of fine wine or a refreshing beer that still taste good.

Night gastronomy will be different in summer 2021. Unfortunately, you are no longer allowed to dance in the bars, pubs and discos. Nevertheless, the homely seating areas and lounges invite you to linger, get to know other people and have a drink. According to the current decree of the Federal Government, closing time presumably will be at 10.00 pm. Every guest is registered via QR code or registration sheet in order to be able to quickly start the follow-up chain in the event of a suspected Covid-19 case.

Nightlife in Ötztal

4. Departure

Please inquire with your accommodation whether a contactless check-out is possible. If not, a nose and mouth cover must be used during check-out.

HERE you can find out which travel regulations for returning to your home country apply in the event of a travel warning for Tirol.

As soon as the accommodation facilities open, additional screening options for guests and locals will be offered again in the Ötztal. The exact testing dates will be soon announced. These screening stations offer both PCR tests and rapid antigen tests.

5. Health: What to do in case of illness?

If you develop COVID-19 symptoms (dry cough, fever, shortness of breath, loss of smell and/or taste etc.) during your stay, pleace call the nearest local doctor and make an appointment. Also inform the host about it. The host is happy to help you choose the nearest doctor and knows about weekend emergency services. Please isolate yourself as best as possible until the doctor's appointment.

After the appointment has been made, the doctor will carry out a rapid antigen test on his own account. The result of this quick test is available within 20 minutes.

The instructions and the further steps (possible further clarification through a PCR test, self-isolation, etc.) are then discussed directly with the doctor.
If the second PCR test also produces a positive result, the further steps are specified by the authorities (quarantine, etc.) and these must be followed.
In addition, inform the host about this and isolate yourself if necessary.

In an emergency, please always call the emergency number 144. Also inform the emergency hotline that the symptoms could be a suspected case connected to COVID-19. Under no circumstances you should visit a doctor's office personally in the event of a suspected case (only with an appointment).

HERE you will find more information about what happens if you get sick during your holiday.

Dr. Eiter

Ötztal Bahnhof
T +43 5266 88651

Dr. Erik Böck

Dr. Frick

Dr. Hallbrucker

Dr. Grünewald

Dr. Karagiannis

Umhausen
T +43 5255 50222

Dr. Hörtnagl

Längenfeld
T +43 5253 64900

Dr. Illmer

Längenfeld
T +43 5253 5217

Dr. Wolfgang Drapela

Dr. Köhle

Sölden
T +43 5254 2040

Ambulatorium Obergurgl, Dr. Brunner-Schlegel

FAQs: Frequently asked questions

Hotels and accommodation facilities are closed for tourists until beginning of May 2021.

No, public transport in Tirol or in Ötztal operates according to the regular timetables. It is compulsory to wear a nose and mouth cover in all means of transport.

Further information can be found under the following links:

ÖTZTALER VERKEHRSBETRIEBE - bus line

TIROL VVT - Tirol's public transport

ÖBB - Austrian Railways

INNSBRUCK Airport

If you develop COVID-19 symptoms (dry cough, fever, shortness of breath, loss of smell and/or taste etc.) during your stay, pleace call the nearest local doctor and make an appointment. Also inform the host about it. The host is happy to help you choose the nearest doctor and knows about weekend emergency services. Please isolate yourself as best as possible until the doctor's appointment.

You will find detailed information on this question HERE.

Here you can also find further helpful answers to frequently asked questions:

COVID-19 Dashboard, Tirol Werbung

Case Numbers, travel warnings and the traffic situation at a glance.
 

More details

“Stop Corona“ app

Your companion if you are on holidays in Austria: details about the app & download link
 

More details

tirol.at

Safe hospitality: the most important questions & answers concerning Covid-19
 

More details

austria.info

The most important questions and answers about holidays in times of Corona
 

More details

Despite the greatest possible accuracy, we cannot guarantee completeness and correctness of data. The communication channels provided by Ötztal Tourismus in no way replace official information channels or legal regulations. Since the situation concerning travel warnings can change very quickly, please inform yourself about the currently applicable regulations at the Ministry of Foreign Affairs in your home country.

#takecare

If you have any questions, please contact us by phone T +43 57 200-0 from Monday to Friday, 8:00 am - 6:00 pm, Saturday, 9:00 am - 5:00 pm; by e-mail at info@oetztal.com or on our social network pages. (Facebook | Instagram)

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