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Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reasons.

The withdrawal period shall be fourteen days from the day on which you or a third party designated by you other than the carrier have or, respectively, has taken possession of the goods. In the case of a contract concluded for several goods that you have ordered in the course of a single order and that are delivered separately, the withdrawal period shall be fourteen days from the day on which you or a third party designated by you other than the carrier have or, respectively, has taken possession of the last of the goods. In the case of a service contract or a contract for the supply of digital contents not supplied on a physical data carrier, the withdrawal period shall be fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you have to inform us (Ötztal Tourismus, Achweg 5, 6450 Sölden, Österreich, cards@oetztal.com, +43 (0) 57200 980) by means of an explicit declaration (e.g. a letter mailed, a telefax or an e-mail) about your decision to withdraw from this contract. For doing so, you can use the model withdrawal form which, however, is not obligatory.

To comply with the withdrawal period it suffices that you send the notification on the exercise of the right of withdrawal before the withdrawal period expires.


Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including the delivery fees (except for the additional costs that result from you having selected any method of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we have received the notification on your withdrawal from this contract. The reimbursement will be made by means of bank transfer to an account to be indicated by you (you must indicate the correct IBAN and BIC in the notice of rescission); under no circumstances you will be charged for this reimbursement.

We may refuse the reimbursement until we have got the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You shall return or surrender the goods to us immediately and, in any case, within fourteen days at the latest from the day on which you inform us on the withdrawal from this contract. The period shall be deemed as complied with if you dispatch the goods prior to the expiry of the period of fourteen days.

You shall bear the direct costs for returning the goods.

You have the right to examine the goods ordered as regards their condition, quality or functioning to the extent that is usual when making a purchase in a retail shop. However, this right to examine shall not include the use of the goods. You have to compensate for any loss in value of the goods only if this loss in value can be attributed to any handling of the goods that is not necessary for examining their condition, quality and functioning.

If you have requested that the services should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.


Exclusion of the right of withdrawal

The Guest is not entitled to a right of withdrawal.

  • if the Guest is an entrepreneur and the contract is part of the operation of his business,
  • in the case of contracts for services in the areas of accommodation other than for residential purposes, transport of goods, rental of motor vehicles as well as the supply of food and beverages and services provided in connection with leisure activities, provided that a specific time or period is contractually provided for the fulfilment of the contract by the entrepreneur (sec 18 para. 1 cl. 10 of the Austrian Law on Distance Selling and Distance Contracts (Fernabsatz- und Auswärtsgeschäftegesetz; FAGG),
  • if the contracts for services, if the entrepreneur - on the basis of an express request by the consumer pursuant to sec. 10 of the FAGG as well as based on a confirmation by the consumer that the consumer is aware of the loss of the right of rescission in the case of complete fulfilment of the contract - had started to perform the service already before the expiry of the rescission period pursuant to sec. 11 of the FAGG and the service was then fully performed (see point 0 of these T&C).


Request for early fulfilment (start of fulfilment of the contract before expiry of the rescission period)

In the Experience Shop of Ötztal Tourismus, various services can also be purchased. This applies in particular to the purchase of guest cards (“Summer Card”), whereby a certain period of validity must also be specified. The purchase of an Summer Card in the Experience Shop is only possible if the validity period begins at the earliest 18 days after conclusion of the contract or if the Guest (in the case of short-term bookings) makes an express request to Ötztal Tourismus so that Ötztal Tourismus can begin fulfilling the contract already before the expiry of the rescission period.

If the Guest makes such a request to Ötztal Tourismus, the consequence of this is that the Guest's right of rescission expires if Ötztal Tourismus, in accordance with sec. 11 of the FAGG, has begun to perform the service already before the expiry of the rescission period and has then completely provided the service. In the event that the Guest rescinds the contract before Ötztal Tourismus has fully provided its services, the Guest must pay a proportionate fee (sec. 16 para. 1 of the FAGG). By transmitting the digital Guest Card to the Guest, Ötztal Tourismus has completely fulfilled its contractual obligations in accordance with the conditions of use of the Guest Cards.


Model withdrawal form

If you want to withdraw from this contract, please complete this form and send it back to:

Ötztal Tourismus
Achweg 5
6450 Sölden

Herewith I/we withdraw from the contract on the purchase of the following goods concluded by me/us

  Article ordered on received on

Name of consumer(s):

Address of consumer(s):

IBAN and BIC of the consumer(s) for the reimbursement:


Signature of consumer(s):
(only for notification on paper)